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## FAQ

Who can be an investor?
Elitexchangez is open to cooperate with everyone. Any individual or corporation from any nation may open an account with us, and we are happy to accept investors from wherever on the planet.
How many accounts can I open with Bitcer?
Each client can open and manage only one single account. Please observe this rule.
Can I lose my money investing with your company?
No. Your investment, as well as your trust, is our core value. We will make every effort to protect your money and reduce the risk of loss to zero.
What the company is doing with respect to the confidentiality of the personal data provided?
We collect your personal information solely for use inside the company. Under no circumstances will these personal data be disclosed to third parties.
How can I make my first investment?
First of all, you need to register a new account, click the "Make a Deposit" button in the "Financial Operations" section, enter the amount, select the payment system and click the "Confirm" button.
If you make a deposit through Perfect Money or Payeer, your deposit will be added instantly. If you made a deposit through Bitcoin, Ethereum, Litecoin, Doge Coin or Bitcoin Cash it will be added after the transaction is confirmed (with at least 3 confirmations). This process can take few minutes or more.
How long will my investments be active and bring me income?
We offer a 40-day cycle investment plan, which means you'll receive income all 40 days' time while the company is doing our business. You can use the profit calculator on the main page to calculate daily, weekly and total profit.
How much investment can I make in a day or a month?
You can make as many investments as you want. We don't have such restrictions.
Do you charge any fee for providing your investment services?
No, we don't charge any fees. The profit we receive from our overall investments is enough for us. We don't need to charge any fees for transactions, however, payment processors may charge you with receiving fees, and we have no control over that.
Can I get back my initial deposit?
No, your initial deposit is included in daily earnings and is not refundable.
When will the first hourly earnings be added to my account?
The first hourly earnings will be added within the first hour after you've invested.
Can I make a direct deposit from my account balance?
Yes, you can reinvest the balance if the amount is greater than or equal to our minimum deposit: €20. To make a deposit from your account balance, simply login to your account, click the "MAKE A DEPOSIT" button and select "MAKE A DEPOSIT FROM THE ACCOUNT BALANCE". We offer more favorable investment conditions for our regular users.
What payment methods can I use to fund my account?
We operate with cryptocurrencies Bitcoin, Ethereum, Litecoin, Dogecoin, Bitcoin Cash and payment systems Perfect Money and Payeer.
I want to invest in Bitcer.biz, but I don't have any e-currency account. What should I do?
You can open a free Bitcoin account here: www.blockchain.com
You can open a free Ethereum account here: www.blockchain.com
You can open a free Litecoin account here: www.litevault.net
You can open a free Bitcoin cash account here: www.bitcoincash.org
You can open a free Doge coin account here: www.dogechain.info
You can open a free Perfect Money account here: www.perfectmoney.is
You can open a free Payeer account here: www.payeer.com
What rate do you use to convert Bitcoin/Ethereum/Litecoin/Dogecoin/Bitcoincash in USD?
All transactions are processed based on the actual real cryptocurrency rate at the time of the transaction.
Do you accept deposits from Ethereum contract addresses?
Yes, you can send ETH from the contract address. If your deposit does not show up after confirmation, contact support.
My deposit doesn't appear in the list of active deposits in my account. What should I do?
If you made a payment using Perfect Money or Payeer and it didn't appear in your account within 15 minutes, please contact our support team with the following data: username, payment method used and transaction batch number.
If you made a payment using Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Dogecoin, and your transaction have at least 6 confirmations, please provide the following data: username, transaction ID and time, the amount in USD, and BTC/ETH/LTC/BCH/DOGE.
I haven't received my hourly earnings. What should I do now?
You receive earnings for each deposit every hour after investing. Please wait for some hours and check your "Financial History". If your transaction won't be added, please contact us through support form or email and provide details of your deposit.
Is hourly profit paid directly to my E-currency account?
No, profits are gathered on your account balance and you can withdraw or reinvest it anytime.
What is the minimum and maximum withdrawal amount?
The minimum withdrawal amount is €3 for Bitcoin , Ethereum, Dogecoin, BitcoinCash and Litecoin cryptocurrencies, €1 for Perfect Money and Payeer payment systems. There is no maximum limit.
How often can I withdraw funds from my account balance?
You can withdraw money from your account balance at any time and from any device without restrictions. The withdrawal of funds is made instantly for all payment systems.
Do you charge a withdrawal fee?
No, we don't charge any fees. The profit we receive from our overall investments is enough for us. We don't need to charge any fees for transactions, however, payment processors may charge you with receiving fees, and we have no control over that.
How can I withdraw funds?
Log in to your account using your username and password, click the "Withdraw Funds" button in the "Financial Operations" section, select the payment system, enter your amount and click the "Confirm" and "Withdraw" buttons.
After I make a withdrawal request, when will the funds be available in my e-currency account?
The system works in automatic mode, which means that you are paid immediately after creating the request. Please remember that sometimes cryptocurrency withdrawals are not displayed in your wallet instantly.
What rate do you use to convert USD in Bitcoin/Ethereum/Litecoin/BitcoinCash/Dogecoin?
All transactions are processed based on the actual real cryptocurrency rate at the time of the transaction.
Can I invest through one payment method and withdraw to another?
No, you can not. You will have to withdraw with the same payment system used for deposit purpose.
How can I change my payment wallets?
You can change your payment wallet from "Edit Profile" section.
Do you offer an affiliate program?
Yes. We offer our customers an affiliate program with a favorable 8%,3%,1% commission for each deposit received from your referrals. This includes both the initial and any additional deposits made by your referrals.
How does the affiliate program work?
The partnership program aims to attract as many clients as possible. Being a partner, you get 8%,3%,1% bonus from each deposit made by your referral. The more referrals you attract, the more they deposit, the more bonuses you will receive.
What is necessary to have an opportunity to earn the partner reward?
To have an opportunity to earn the partner reward, you just need to create a personal account in our program; to have the own investments in the program is not necessarily.
Do you provide with advertising materials?
Yes, we have prepared several effective banners of various formats for partners that harmoniously fit into any site. You can find them within your member area.

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